Cancellation & Refund Policy

1. Software Subscription Services

Rudra Software Solutions provides Cloud Software-as-a-Service (SaaS) subscriptions to coaching centers, academies, and schools for the ClassPulse platform.

2. Free Trial & Evaluation Period

We encourage all institutional clients to utilize our demonstration sessions and evaluation periods before committing to an annual or term subscription. During this period, client administrators can review all features, receipt formats, and attendance capabilities.

3. Subscription Cancellation

An institution may cancel its subscription renewal at any time by giving written notice via email to [email protected] at least 15 days prior to the next billing cycle. Upon cancellation, your data will remain accessible until the end of the paid billing period.

4. Refund Terms

• Setup & Onboarding Fees: Non-refundable once customized institute onboarding, tenant database isolation, and branding configuration have been completed.
• Annual SaaS Subscriptions: If a technical defect renders the platform unusable and cannot be resolved by our engineering team within 14 business days of notice, a pro-rated refund for the unexpired months will be processed.
• Dispute Resolution: Approved refunds will be credited back via original payment method / NEFT bank transfer within 7 to 10 business days.

5. School / Tuition Student Fee Clarification

Important Note for Parents & Students: Rudra Software Solutions is a B2B software infrastructure provider. Fees paid by students or parents to their respective coaching center or school (such as tuition fees, exam fees) are subject to that individual institute's own internal fee policy. Rudra Software Solutions does not collect or hold student tuition funds.

6. Contact for Refund Inquiries

For any billing questions or refund requests: